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SENSORY THERAPLAY BOX
FAQ

FREQUENTLY ASKED QUESTIONS

How does billing and shipping work?

We are a monthly subscription. That means you are re-billed every month. When you purchase your first box, your card is charged immediately (that same day). Re-billing for future boxes always occurs after you receive your box. You will be re-billed on the 15th of each month.

Boxes are shipped out the first week of each month. To receive the "current" box, you must sign up on or before the last day of the previous month. For example, in order to get the "October's box", you must sign up before the last day in September.

Can I cancel my subscription and/or receive a refund?

If you ever need to close your subscription, you can cancel anytime by logging into your account or emailing us at support@sensorytheraplaybox.com. In order to receive a refund, you must request one before your box has shipped. Unfortunately, we are unable to provide refunds for boxes that have shipped. You may receive a refund for an order any time before shipment.

Who can benefit from Sensory TheraPLAY Box?

This wonderful sensory box is intended for children on the autism spectrum and/or children with sensory processing issues. Kiddos with emotional disturbance (e.g., hyperactivity, impulsivity, excessive anxiety, temper tantrums, poor coping skills) can also benefit from the items in this box.

What's in the box?

Every month you will receive a random surprise assortment of sensory toys and items for your child. Examples of items include putty, textured tactile toys/ fidgets, craft activities, light up toys, drawing utensils, etc.

How do I contact you?

You can contact us anytime at support@sensorytheraplaybox.com. We pride ourselves on excellent customer service and you will receive a reply within one (1) business day.

Do you ship internationally?

Right now we ship within the United States and to Canada. We hope to ship worldwide in the near future! There's currently no specific timeline for when that will be, but we'll be sure to make the proper announcement when the time comes!

What age group are these boxes for?

4-9 years old. However, this is just a general guideline as our children with special needs have different levels of independence and various learning levels and developmental abilities. You may need to provide more guidance & assistance to your child for certain contents in the box (e.g, a craft/ fine motor based activity.) However, many of the items in Sensory TheraPLAY Box are appropriate for children of ALL ages. Fun sensory play often has no age limitations! Who can put an age restriction on a tactile fidget that helps someone focus? A fun toy with a "weird" texture? Sensory items can benefit everyone!

Can I get just one box?

Yes! If you’d like to try out our box or send one to a giftee without having to worry about auto renewals, all you have to do is select the Month to Month plan and on the checkout page, click the "This is a gift" box. Once selected, you will also have the option to click the box for "Automatically renew this subscription". As long as you don’t click the “Automatically renew this subscription" box, your purchase won’t automatically renew. You can use this method if you’d also like to pay for a 3 month subscription and not have it renew.

Copyright 2016, Sensory TheraPLAY Box
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